Customer Support: shop@robud.com
Mon-Sun: 8AM-6PM(PST)
Safe & Certified
Carbon Neutral
Delivery 3-7 Days
Secure payments
We are obliged to make you satisfied with our products and service on robud.com.au. If you are not happy with your purchase we are willing to provide a refund and exchange service under the following conditions:
If you receive a damaged product, do not throw away the packaging. Please contact us immediately at shop@robud.com. We will deal with it without a doubt. You need to provide:
We will arrange a replacement for your damaged item at no cost to you. But the damage caused by the customer will be issued an extra fee for replacement.
Once your return is received and inspected, we will email you to notify you that we have received the item. We will also notify you of the approval or rejection of your refund. It will take 3-14 business days after we approve your request.
But it will take another processing time for your payment bank to deal with the refund. If you have any questions about when you will receive the refund, please contact your bank for further details.
If you want to modify your order or cancel it, please contact us within 24 hours after placing the order. We will deal with it once we receive your message. Please note orders that have been sent out cannot be modified or canceled.
Packing Requirements:
Original packaging is preferred. If not available, please pack by yourself and ensure that the product will not be damaged during transportation.
Note: Before you return the package, please contact us at shop@robud.com Then we will arrange the refund.
Shipping Time: 3 - 7 Business Days
| Country | Guaranteed Arrival | Cost |
| Northern Territory、Tasmania、Western Australia | Delivery 5-7 days |
AU＄49.99 |
| New South Wales、Victoria、Queensland、South Australia、Australian Capital Territory | Delivery 3-7 days |
AU＄4.99 |
Notice:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please access click Track Your Order to enter your logistics number for inquiry.
When your order is shipped, there may be a delay that prevents you from viewing the logistics information immediately. Please understand.
If your order is signed for and you don't get it, please look around your door or yard, or ask your family and neighbors. If still not found, please contact us directly, we will do our best to help you.
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